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Tag Archives: Contact Centre Outsourcing

Contact Centre Outsourcing Services in Europe to Reach $16.48 billion in 2019

LONDON, Oct. 28, 2015 /— Against a backdrop of stagnant economies and relatively rigid labour markets, the European contact centre outsourcing market is pressing ahead. Powerful consumer trends, along with the expansion of automated and non-voice channels, are adding momentum to technology-based customer engagement. Over the next five years, service providers that differentiate and compete on multichannel capabilities and value-add ...

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